Contact
Bring the difficult question.
The one nobody internally can answer, or the one everybody has been avoiding. First conversations are 45 minutes and cost nothing.
The brief
Two questions, answered in as much or as little detail as you have. A paragraph each is plenty. I read everything that arrives and reply myself.
Direct
Or skip the form entirely
Replies usually within a working day. If the question is not one I should be answering, I will say so and point you somewhere better.
Received
Thank you. That has arrived.
I read everything myself and reply within a working day.